I was a one too, until I had made a mailing revolution in my old company. Almost everyday I tried to hard to manage work list and answer to all calls. My old company had had 70 suboffice and estimately 1.000 workers. When a problem occurs, each suboffice calls me to ask "what happened?". If I were to spend to reply each call; I waste 70 minutes instead of solving problem happened! It was a big problem and today is still for someones!
I solved these problem making radical decisions.
I did not any answer to their requests, until they inform via email. And I told it to them! For a while they were opposition to me! But I continued to go throughout my decision. They had to agree my rules :)
I defined few labels in my mailbox to manage it regularly. When a mail arrives my mailbox, the system marks it as "Will replied" . So that, I had made a work list. Whenever I would fix it, I marked it "Solved!"
Additionally, when all your communication goes on the mails, you can save yourself when somethings goes wrong and these are made wrongly. ( It means Blame in the terminology. You can see for more details, en.wikipedia.org/wiki/Blame) Because the mails contain questions and needs exactly; those explain what and how you do it. You can solve their problems through the mails content!
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You might compare email with systems that are designed to support task management, such as Asana.
Stulta, many thanks for your interest. I surely will explain Asana and I hope i will be able to write an article about this. Thanks again.
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